Associate Community Manager

#19744

Company Info


Hr2b's client

a Singapore company, releasing games, set up game rooms, and providing online payment service

Job Information


Work At
Hanoi
Level
Manager
Function
NONE
Industry
Internet - Ecommerce
Consultant
Dang Thuy Duong
Dang Thuy Duong
Tel: +84 024 3736 6843 Ext: 138
Responsibility: 
 Establish “new player” guides and other help resources
 Understand each game’s unique player community through listening and feedback. Develop, implement and optimize strategies to build strong relationships with our gaming communities and high value players (VIP’s).
 Partner with other disciplines such as Marketing, PR, Product and Customer Support to provide a comprehensive understanding of player wants/needs
 Conduct community listening to ensure rapid response to emerging problems and trends.
 Represent the voice of the player for Garena Games internal discussions
 Help execute community initiatives such as livestreams, developer interviews, product updates and more.
 Promote a user-friendly environment on community message boards. Moderate and enforce forum
Rules and Guidelines. Collect player feedback on key issues.
 Help generate and post daily content on official social media pages.
 Generate ideas for and help develop/execute contests and promotions.
 Work in collaboration with the QA and Customer Support teams to ensure a positive player experience.
 Assist in the planning and execution of in-game events.
 Assists with community-related tasks and events.
 Keep tabs on public sentiment and game activities both on official and third-party sites.
 Assist with generating community reports and metrics.
 Identify, keep track of and foster relationships with key Content Creators.

Requirements


 A minimum of 1-2 years prior Community Relations Experience (ideally in mobile gaming)
 Bachelor’s Degree in Communications, Marketing, or related field or equivalent work experience preferred.
 Extensive knowledge of mobile gaming products.
HUMAN RESOURCES FORM
 Strong interpersonal and written/verbal communication skills.
 Technical knowledge of online community platforms, systems and software.
 Strong understanding of popular social networking trends.
 Prior Message Board creation, participation and/or moderation experience
 Mature, curious and driven to discover insights that will bring value to player communities and the product development team leaders. Ability to evaluate issues and sentiment while balancing the vocal minority.
 Problem solver. Be thinking about how to bridge the players needs and expectation.

Benefits



Contact Information


You can apply online, send your CV or call Dang Thuy Duong at this number
+84 024 3736 6843 - Ext 138



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