Associate Community Manager


Company Info

Hr2b's client

a Singapore company, releasing games, set up game rooms, and providing online payment service

Job Information

Work At
Internet - Ecommerce
Dang Thuy Duong
Dang Thuy Duong
Tel: +84 024 3736 6843 Ext: 138
 Establish “new player” guides and other help resources
 Understand each game’s unique player community through listening and feedback. Develop, implement and optimize strategies to build strong relationships with our gaming communities and high value players (VIP’s).
 Partner with other disciplines such as Marketing, PR, Product and Customer Support to provide a comprehensive understanding of player wants/needs
 Conduct community listening to ensure rapid response to emerging problems and trends.
 Represent the voice of the player for Garena Games internal discussions
 Help execute community initiatives such as livestreams, developer interviews, product updates and more.
 Promote a user-friendly environment on community message boards. Moderate and enforce forum
Rules and Guidelines. Collect player feedback on key issues.
 Help generate and post daily content on official social media pages.
 Generate ideas for and help develop/execute contests and promotions.
 Work in collaboration with the QA and Customer Support teams to ensure a positive player experience.
 Assist in the planning and execution of in-game events.
 Assists with community-related tasks and events.
 Keep tabs on public sentiment and game activities both on official and third-party sites.
 Assist with generating community reports and metrics.
 Identify, keep track of and foster relationships with key Content Creators.


 A minimum of 1-2 years prior Community Relations Experience (ideally in mobile gaming)
 Bachelor’s Degree in Communications, Marketing, or related field or equivalent work experience preferred.
 Extensive knowledge of mobile gaming products.
 Strong interpersonal and written/verbal communication skills.
 Technical knowledge of online community platforms, systems and software.
 Strong understanding of popular social networking trends.
 Prior Message Board creation, participation and/or moderation experience
 Mature, curious and driven to discover insights that will bring value to player communities and the product development team leaders. Ability to evaluate issues and sentiment while balancing the vocal minority.
 Problem solver. Be thinking about how to bridge the players needs and expectation.


Contact Information

You can apply online, send your CV or call Dang Thuy Duong at this number
+84 024 3736 6843 - Ext 138

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